It’s worth remembering that not all lenders share information with Experian, so not all your credit accounts will necessarily appear on your Experian Credit Report.
However, if there’s an account that was on your report last time you checked, that isn’t there now, it’s worth checking:
Have you recently closed the account? If so, it’s likely to be in the ‘Closed Accounts’ tab (your Experian Credit Report in Credit Club defaults to show you 'Open Accounts' when you click to view ‘Credit Accounts’.
Is the account now in default? It may now appear on the ‘Defaulted Accounts’ tab within ‘Credit Accounts’ on your report.
If neither of these explains it, then you can use the ‘Need some help?’ button on any account within your report. Click it (from any listed account) then select ‘There are things missing from my report’ from the dropdown menu. You’ll get some information with other reasons why you may not see all your accounts. Generally, the next step would be to raise this with the lender/organisation responsible.
Before you get in touch with the lender/organisation, its worth being aware that new information from organisations can take between 4-6 weeks to appear on your Experian Credit Report. So if you've recently opened the account, you may wish to wait until your report is next refreshed.
If you have previously had information showing on your Experian Credit Report that unexpectedly no longer appears please contact Experian via firstname.lastname@example.org (please make sure you enter your N number from your report in the subject line) so that Experian can look into this for you.