What if something's wrong on my credit report?
If you do find anything that you think is wrong on your report, you can use the ‘Need some help’ support when you view your Experian Credit Report in Credit Club, and Experian will be able to help you dispute the information. Experian will then have 28 days to respond to you with its findings.
The button looks like this and can be found by expanding the relevant section of your report.
Alternatively, you can contact the lender directly to dispute the information it has provided to Experian.
If you do get something corrected with the lender directly, it’s worth checking that the change is also carried across to your Equifax and Callcredit credit reports, if relevant (not all lenders report to all three agencies). Any corrections made the lender directly can take 4-6 weeks to impact your report(s).