FAQs

I’ve forgotten my memorable word and my mobile number has changed or was entered incorrectly. Can I reset it another way or update my number?

We don’t have access to the personal details you provided when registering, so unfortunately we can’t reset your memorable word or change your saved phone number.

If you’ve forgotten your memorable word and can’t reset it, we recommend deleting your Credit Club account and registering again. You can request this by emailing us at creditclub@moneysavingexpert.com.

We realise this is a bit of a pain - please understand it’s for the security of your account and to safeguard your personal info.

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This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
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I’ve forgotten my memorable word and my mobile number has changed or was entered incorrectly. Can I reset it another way or update my number?

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