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  1. Credit Club FAQs
  2. Your Credit Club account
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Your Credit Club account

Help with how to manage your Credit Club account.

  • My scores on the dashboard don't load - it's telling me to try again later. Help?

  • How do I add a new or previous address to my account?

  • I’ve forgotten my memorable word and my mobile number has changed or was entered incorrectly. Can I reset it another way or update my number?

  • How do I update my personal details on my account?

  • Why do I need to reconfirm my details when I log in?

  • I've forgotten my password - is there any way to reset this?

  • How do I change my email address?

  • How do I delete my Credit Club account?

  • How do I get in touch with you to feed back about Credit Club?

  • How do I let you know about a bereavement?

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We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

  • This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
  • Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
  • We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).
  • We often link to other websites, but we can't be responsible for their content.
  • Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code.

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